COVID-19 Rules and protocols

Your health and safety are the utmost priority for us at Studio Soothe.

Our service providers are trained and licensed to handle proper cleaning techniques. Cleaning and protecting against disease is a large part of our training to become licensed in our chosen field.

We believe in data and stats and are in complete compliance with the city/ county/ state directives and health orders and continue to monitor and adjust as new information is released.

With the current climate of COVID-19 we are committed to doing all we can to keep our guests and staff members healthy.

We are providing education, training and awareness to our whole team. All our team have been trained and certified in the following COVID-19 Safety Guidelines:

• Hand hygiene

• Removing and putting on PPE

• Wearing of masks at all times

• Social distancing and capacity limits

• Proper handling and cleaning of shared equipment and tools

Below are some rules and guidelines we are implementing upon reopening:

• You will receive a text notification when we are ready for you to enter building

• If you arrive early, we ask that you wait in the car until you receive your “welcome in” notification

• Wash hands and/or hand sanitizer before entering

• Clients must wear face coverings before entering Studio Soothe. If you do not wear a mask we cannot invite you in or perform your service. We can provide a mask for you.

• No guests allowed

• Touch-less temperature testing and pre-screening questions before entering

• Services are by appointment only

• Please stay home and cancel appointment if you are feeling unwell. By city directive we cannot not charge you for any COVID related issues. Since we have been closed for 10 months we ask you to assess your health and wellness consistently 48 hours before coming in. Please inform us right away If you are feeling unwell. We want you to stay well and so do we!

• If canceling for COVID related issue we can reschedule you after a 14 day period

What we are doing for you:

• Disinfecting high touch surfaces in reception room, bathroom and treatment rooms in between each client with hospital grade disinfectant

• All linens in the room are removed and laundered between each guest

• Disinfecting payment system in between each client and offering Apple Pay and 1 other option for touch-less payments

• We have an overhead exhaust system in each treatment room and HEPA air purifiers with UV lights

• Allowing capacity of only 2 people in any given room at any time (includes staff)

• Allowing 6 feet social distance space while not in service

• Wearing proper protective gear required by San Francisco Department of Public Health, California State Board of Barbering and Cosmetology and recommended by the CDC

• After your service we may ask you to stay in your treatment room for a couple minutes and come get you when we know the reception area is clear of any other staff or other clients

• Magazines, product testers and other shared items have been removed from the reception area

When Booking an appointment – Before Visiting the spa

If you have never been a guest with us before you will be asked to sign an online consent form for your particular service. If you have not done before arriving for your appointment this we will provide a paper version of it in house. But, because of capacity limits and social distancing we are not allowed to invite you into the Spa until your appointment time. The time it takes to fill out the form will come off the time of your service.

If you have any questions about our policies, please reach out to us. We look forward to taking care of you! Safely! Phone: 415.674.7511